How do I log in to manage my subscription?
No password needed. Head to [your account/login URL], pop in the email address you ordered with, and we'll send you a secure login link (or a one-time code). Click it and you're in. Check your spam folder if it doesn't land in a minute.
How do I skip a delivery?
Log in, find your next order, and hit "Skip". We'll jump straight to the one after — no charge, no fuss. Changed your mind? You can unskip just as easily.
How do I change how often my order arrives?
In your account, open your subscription and change the frequency — every 3, 4 or 6 months. Getting through it too quick or too slow? This is the fix. Takes a few seconds and applies from your next delivery.
How do I change my next delivery date?
Log in, find your upcoming order and reschedule it to whatever date suits. Handy if you're away or just want to push it back a bit.
How do I swap the scents or products in my bundle?
Open your subscription in your account and edit what's in the box — swap scents, change products, whatever you fancy. Your changes save for every delivery from then on.
Can I get my next order sent early?
Yep. If you've run out ahead of schedule, log in and use "Order now" to ship your next one straight away. Your normal schedule carries on after that.
How do I update my card or delivery address?
Both live in your account. Log in, head to your payment or address details, update them, and you're sorted. Worth doing the moment your card expires so a delivery never bounces.
How do I pause my subscription?
Rather not cancel? You can pause in your account and pick it back up whenever you're ready — everything stays saved.
How do I cancel?
No lock-in, cancel whenever. Log in, open your subscription and follow the steps. We'll usually offer a quick option to skip or slow things down first, in case that's all you actually need.